Frequently asked questions

Right after you order, you’ll get an email with your instant download links. Check your inbox first, then your spam or junk folder just in case!

Yes! You can download your files on your phone or tablet. Your instant download link works on most devices, so you can grab your goodies wherever you are!

Start by checking your spam, junk, or promotions folder. If it’s still missing, contact us and we’ll resend your download email as soon as we can!

Absolutely! You can download your files as many times as you need. Just log into your account on Print Digital by Jen and access them anytime.

Because digital products are delivered right away, we don’t offer refunds on downloads. If you have any trouble with your files, reach out and we’ll be happy to help!

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