Frequently asked questions

Right after checkout, you’ll get instant access to your downloads! Save the files from your confirmation page or your account, then start crafting right away.

Yes! You can download your files on your phone or tablet. Your instant download link works on most devices, so you can grab your goodies wherever you are!

First, check your spam, promotions, or junk folder. If it’s still missing, log in to your account to look for the download there. Still need help? Email Hello@printdigitalbyjen.com and we’ll help you out!

Absolutely! You can download your files as many times as you need. Just log into your account on Print Digital by Jen and access them anytime.

Because digital products are delivered right away, we don’t offer refunds on downloads. If you have any trouble with your files, reach out and we’ll be happy to help!

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